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Maintenance and Service

We are here to ensure our customers will experience that our adaptive moulds are reliable, accurate and effective

Service and repair of damaged parts or components can be done with Adapa personnel as remote guide or on-site

You may choose to enjoy the endurance of our adaptive moulds and consider the saved cost of a service package, as a saved cost if everything goes well. This is also an option, as our adaptive moulds are built to last thousands of cycles.  Service and repair are to be expected low compared to the m² surface they manufacture, with proper maintenance.

Our adaptive moulds are delivered with 12 months warranty

All adaptive moulds are inspected, leveled and factory calibrated before shipment to our customers. Once arrived we offer to participate in the installation and do a final calibration, to secure the specified tolerances are achieved.

We recommend our customers use our installation service, as the calibration demands for a specific laser-tracking device. Adapa staff also have extensive experience in how to calibrate our adaptive moulds under different circumstances and they bear the responsibility for the result.

We offer a 12 months warranty from equipment handover. At handover, the Windows password for the Control Unit is handed to the customer as well. The warranty covers equipment, components and in case of repair the spare parts (*exceptions) and Adapa’s labor cost.

Packages for Maintenance and Service

Customers will be able to service most jobs, with Adapa personnel guiding the job trough online call or video support. Should a motor fail, it only takes 15 minutes to change it for an electrical skilled person with a screwdriver. This is a great way of securing high runtime on the adaptive mould.

Standard service

  • Mail support
  • Warranty related service
  • Access to online guides and instructions
Online service

  • Online support 07:00 to 17:00 (7AM to 5PM) CET
  • Distance problem solving on internet connected Control Units
  • Video training of customer personnel
  • Adapa personnel ready to service within 72 hrs.
On-Site service

  • Warranty +12 months (maximum 24 months from handover)
  • Spare parts included (*exceptions)
  • On-site store of recommended spare parts
  • Two preventive service visits on site
  • Machine calibration
  • Online support 07:00 to 17:00 (7AM to 5PM) CET
  • Distance problem solving on internet connected Control Units
  • On-Site training of customer personnel
  • Adapa personnel ready to service within 48 hrs.

We support your evaluation of service needs and benefits

to find the service package best fittet to your needs

Standard service

1 Year Warranty 0
Assets 0
Reliability 0
Responsiveness 0
Online service

1 Year Warranty 0
Tangible assets 0
Reliability 0
Responsiveness 0
On-Site service

2 Year Warranty 0
Tangible assets 0
Reliability 0
Responsiveness 0

Maintenance is to be carried out according to our Technical Service and Maintenance guide

Supporting table

creates the rigid structure that are the foundation for small tolerances and is used for transport and re-location. The elephant feet are used for leveling and important not to damage.

Actuator body

do not need any maintenance or lubrication. We recommend that they are inspected after each 10.000 cycles to determine any irregularities.

Electrical stepper motors

will prompt a “fault” message on the control display, should one of them need to be replaced or the power cable is dis-connected. No need for inspection, it is done automatically.

Control cabinet and electrical system

is to have regular inspections, to ensure that health and safety is in order. Damage on electrical wires are the most common malfunction we see.

Membrane and rod system

are the primary ongoing maintenance as they form the adaptive mould surface, we recommend to set up a Standard Maintenance Procedure, to secure they are kept in optimal conditions.

Laser projector

is to be kept clean from dust and alike. Most importantly the best way to maintain a long lifetime is to make sure the temperature is kept below 40℃.

Software

need to be upgraded to the latest version, to avoid misfunctions, security risks and breakdowns. This may be done off- or online.

*) Exceptions

Like all other suppliers of equipment, our warranty does not cover damages caused by improper handling/usage of the equipment. Just as spare part broken due to wear or failure to follow the equipment manual regarding the use of the equipment are invoice separately. Consumables like top silicone sheet and casting sides are not covered by the warranty.