You may choose to enjoy the endurance of our adaptive moulds and consider the saved cost of a service package, as a saved cost if everything goes well. This is also an option, as our adaptive moulds are built to last thousands of cycles. Service and repair are to be expected low compared to the m² surface they manufacture, with proper maintenance.
All adaptive moulds are inspected, leveled and factory calibrated before shipment to our customers. Once arrived we offer to participate in the installation and do a final calibration, to secure the specified tolerances are achieved.
We recommend our customers use our installation service, as the calibration demands for a specific laser-tracking device. Adapa staff also have extensive experience in how to calibrate our adaptive moulds under different circumstances and they bear the responsibility for the result.
We offer a 12 months warranty from equipment handover. At handover, the Windows password for the Control Unit is handed to the customer as well. The warranty covers equipment, components and in case of repair the spare parts (*exceptions) and Adapa’s labor cost.
Customers will be able to service most jobs, with Adapa personnel guiding the job trough online call or video support. Should a motor fail, it only takes 15 minutes to change it for an electrical skilled person with a screwdriver. This is a great way of securing high runtime on the adaptive mould.
to find the service package best fittet to your needs
Like all other suppliers of equipment, our warranty does not cover damages caused by improper handling/usage of the equipment. Just as spare part broken due to wear or failure to follow the equipment manual regarding the use of the equipment are invoice separately. Consumables like top silicone sheet and casting sides are not covered by the warranty.